{"id":30665,"date":"2020-04-29T19:32:52","date_gmt":"2020-04-29T22:32:52","guid":{"rendered":"https:\/\/conversys.global\/em-cenario-de-pandemia-como-manter-as-operacoes-de-suporte-e-service-desk-ativas\/"},"modified":"2024-09-12T16:06:08","modified_gmt":"2024-09-12T19:06:08","slug":"em-cenario-de-pandemia-como-manter-as-operacoes-de-suporte-e-service-desk-ativas","status":"publish","type":"post","link":"https:\/\/conversys.global\/en\/em-cenario-de-pandemia-como-manter-as-operacoes-de-suporte-e-service-desk-ativas\/","title":{"rendered":"In a pandemic scenario, how to keep support and service desk operations active?"},"content":{"rendered":"

As more coronavirus cases are found around the world, companies will have to face the very real prospect of\ncompanies will have to face the very real prospect that encouraging\npeople to come into the office increases the risk of the virus spreading.<\/p>\n\n\n\n

For most IT organizations, the most significant change in normal\nworkflows has been a new focus on remote access to centralized IT resources and corporate\nresources and corporate networks for employees outside the office. <\/p>\n\n\n\n

This transition has required different approaches to supporting business operations\noperations and troubleshooting for operational service professionals and customers\nand clients and, in some cases, rapid changes to the IT infrastructure to\naccommodate new remote working demands.<\/p>\n\n\n\n

Technical readiness\nfor the coronavirus<\/strong><\/h2>\n\n\n\n

Despite the\ndespite the heroic efforts of IT teams in this rapidly changing environment, the number of\nincidents is expected to grow in IT incident response. Customers in the most\nsectors, such as education, collaboration services, travel,\nnon-core retail and entertainment services, are expected to experience\nincidents than before the shift to remote working.\nremote working.<\/p>\n\n\n\n

IT professionals\nwhose clients rely on third-party SaaS collaboration tools, such as\nsuch as Microsoft Teams, Zoom and other conferencing platforms, have felt the stress\nthis stress from the first moment the quarantine was enacted,\nreporting that these services showed the strain of the race to work remotely,\nat least in the beginning.<\/p>\n\n\n\n

A strong change\nmarket<\/strong><\/h3>\n\n\n\n

Recent\nmarket research also shows that IT spending priorities have changed as\nas quickly and drastically as the workflows of the IT service desk.\nIT SERVICE DESK WORKFLOWS. <\/p>\n\n\n\n

A survey\nconducted by research firm Pulse Q&A among 100 IT leaders\nsurveyed between March 23 and 28 showed that the majority of companies planned to\nincrease their spending in the short term by between 5% and 10%, with a focus on internal and customer\ncommunication and collaboration tools for 30 % respondents.<\/p>\n\n\n\n

IDC predicts that\noverall spending for the year will be drastically reduced, compared to the\ngrowth forecasts made in January. Other new spending priorities\nidentified by respondents include remote desktop\nmanagement tools, mobile security and antivirus tools.<\/p>\n\n\n\n

DevOps teams\nteams go back to basics to help support and service desk operations<\/strong><\/h2>\n\n\n\n

Priorities have also\nhave also changed dramatically for DevOps teams in the midst of the pandemic crisis.\nAway from innovation and expansion projects, and back to supporting IT service desk workflow and user\nIT service desk workflow and end-user security tools.\nend.<\/p>\n\n\n\n

DevOps teams\nteams can help sort out the chaos for the technical support team, allowing\nmanagement supervision to become easy to track (employees and\nequipment) and seek improvements in the face of the dramatic situation they are experiencing.<\/p>\n\n\n\n

Similarly, the\nimplementation of an enterprise-level collaboration tool would have been\nvery complicated with a dispersed employee base, with many different priorities to balance\npriorities to balance in the midst of the pandemic.<\/p>\n\n\n\n

To accommodate the\nshift to remote working and ensure clear communication and efficient service\nand efficient service, teams can rely on relatively simple scripting tools that\ntools that help them solve customer problems more efficiently.<\/p>\n\n\n\n

Ready for the next\nnext challenges<\/strong><\/h2>\n\n\n\n

Now that they\nfaced the first waves of change with remote working, IT operations teams are\nIT operations teams are preparing for the next set of challenges,\nincluding business interruptions and potentially sick employees.<\/p>\n\n\n\n

Companies will also\nwill also have to adapt to the world's new economic reality during the pandemic, which will cause\nwhich will lead to changes in demand for the company's products and services.<\/p>\n\n\n\n

Finally, IT\nIT professionals will also have to deal with the transition back to what\nthe new normal will be post-pandemic. It is already clear to many organizations that\nthey will not have the same life as before the crisis.<\/p>\n\n\n\n

Conversys can\nhelp your company reduce the risks and impacts of this global crisis. Contact\ncontact our experts right now and find out about Aruba Networks'\nsecurity, network management and connectivity solutions from Aruba Networks. We are\nto help you overcome this challenge.<\/p>\n\n\n\n

About Conversys<\/strong><\/h3>\n\n\n\n

Conversys IT\nSolutions is a provider of Information and Communication Technology services and solutions.\nand Communication with operations throughout Brazil. <\/p>\n\n\n\n

With a highly\nhighly qualified technical and commercial team and a network of partners that includes\nthe main global technology manufacturers, Conversys IT Solutions is\nable to deliver customized IT infrastructure and telecom solutions to clients.\nTelecom. <\/p>\n\n\n\n

We invest in our\nemployees and partners, and we strive for a lasting relationship with our\nclients, because we believe that this is how we gain the skills and\nknowledge needed to innovate and generate value for the businesses in which we\nin which we operate.<\/p>\n\n\n\n

About Aruba<\/h3>\n\n\n\n

ARUBA, a\nHewlett Parkard Enterprise company, is redefining the intelligent network,\nwith mobility and IoT solutions for organizations of all sizes\nglobally.<\/p>\n\n\n\n

Offering IT solutions that empower organizations to serve the Mobile Generation - mobile-savvy users who rely on cloud-based applications for all aspects of their work and personal lives - and to harness the power of insights to transform business processes. With infrastructure services offered as private or public cloud software, Aruba offers secure connectivity for mobility and IoT enabling IT professionals to create networks that keep pace with change. <\/p>","protected":false},"excerpt":{"rendered":"

\u00c0 medida que mais casos de coronav\u00edrus s\u00e3o encontrados pelo mundo, as empresas ter\u00e3o que enfrentar a perspectiva muito real de que […]<\/p>\n","protected":false},"author":3,"featured_media":34063,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[27,24,25],"tags":[],"class_list":["post-30665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infraestrutura","category-noticias","category-redes"],"acf":[],"yoast_head":"\nEm cen\u00e1rio de pandemia, como manter as opera\u00e7\u00f5es de suporte e service desk ativas? - Conversys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conversys.global\/en\/em-cenario-de-pandemia-como-manter-as-operacoes-de-suporte-e-service-desk-ativas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Em cen\u00e1rio de pandemia, como manter as opera\u00e7\u00f5es de suporte e service desk ativas? 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