Conversys Service Center - NOC

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Blue Huddle

Conversys Service Center (CSC)

Operations center where we monitor and manage our clients' services

Conversys Service Center (CSC) is the operations center where we monitor and manage our clients' services, combining NOC (Network Operation Center) and SOC (Security Operation Center) functionalities. Our monitoring infrastructure covers the entire national territory and operates 24×7, providing constant and proactive supervision of your IT infrastructure.

The integration between NOC and SOC allows for a holistic approach to network security and operation, ensuring that any anomaly or incident is identified and dealt with quickly. Our team of experts uses advanced technologies and industry best practices to offer a service that not only responds to incidents, but also anticipates and prevents problems before they affect business performance.

Benefits of Conversys Service Center - NOC

Proactive Monitoring:

We use advanced tools to identify and resolve problems before they impact your operations, ensuring maximized uptime.

Improvement Consulting:

Our team offers ongoing consultancy to identify optimization opportunities and implement network infrastructure improvements.

SLA management:

We monitor and manage Service Level Agreements (SLAs) to ensure that all commitments are met, giving our clients peace of mind and confidence.

Incident handling:

Fast and effective response to network incidents, minimizing the impact and speeding up recovery.

Multilingual support:

We offer support in Portuguese, English and Spanish, making it easier to communicate with and serve a diverse audience.

Service Flows

Reactive Service:

  • Incidents that occur without prior anomalies, such as power outages or total loss of links.
  • Specialized NOC agents carry out a detailed analysis of the alarm and the equipment and communicate immediately with the customer.
  • After the analysis, the agents implement containment measures based on the SLA.
  • All evidence and logs are documented, and a post-mortem report is drawn up to update the client's knowledge base.

Proactive service:

  • Predefined parameters, such as high CPU or memory utilization, trigger a proactive response.
  • NOC agents analyze the alarm and verify the legitimacy of the behavior with the customer.
  • Proactive containment is carried out on the basis of the SLA, preventing problems before they escalate.
  • Detailed documentation and post-mortem reports are created to strengthen the client's knowledge base.

Additional Services

Backup of Asset Configurations:

We back up and restore the logical configurations of assets, ensuring network resilience and rapid recovery in the event of critical incidents.

MACDs - Minor Changes:

We manage minor changes (Move, Adds, Changes, Deletes) with agility, allowing your technical team to focus on strategic initiatives.

End-to-End Service with Third Parties:

We manage the opening of tickets with internet link operators and manufacturers, providing a single point of contact for incidents and simplifying management.

Facilitating Infrastructure Growth:

We add new network assets simply and transparently, with pre-defined values, making day-to-day IT operations easier.

Security Network Operation Center:

  • Up & Down monitoring of devices;
  • Device performance monitoring;
  • Monitoring with a customized term and SLA;
  • Intelligent infrastructure and security alerts;
  • Reports with valuable insights into your infrastructure;

NOC:

  • Proactive monitoring;
  • Management of network infrastructure incidents and changes;
  • N1 and N2 technical support and N3 problem escalation;
  • Analysis report on network performance;
  • Network capacity management;
  • Network security management, such as: Firewall, IDS/IPS;
  • Continuous improvements to the network;

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