As more coronavirus cases are found around the world, companies will have to face the very real prospect of companies will have to face the very real prospect that encouraging people to come into the office increases the risk of the virus spreading.
For most IT organizations, the most significant change in normal workflows has been a new focus on remote access to centralized IT resources and corporate resources and corporate networks for employees outside the office.
This transition has required different approaches to supporting business operations operations and troubleshooting for operational service professionals and customers and clients and, in some cases, rapid changes to the IT infrastructure to accommodate new remote working demands.
Technical readiness for the coronavirus
Despite the despite the heroic efforts of IT teams in this rapidly changing environment, the number of incidents is expected to grow in IT incident response. Customers in the most sectors, such as education, collaboration services, travel, non-core retail and entertainment services, are expected to experience incidents than before the shift to remote working. remote working.
IT professionals whose clients rely on third-party SaaS collaboration tools, such as such as Microsoft Teams, Zoom and other conferencing platforms, have felt the stress this stress from the first moment the quarantine was enacted, reporting that these services showed the strain of the race to work remotely, at least in the beginning.
A strong change market
Recent market research also shows that IT spending priorities have changed as as quickly and drastically as the workflows of the IT service desk. IT SERVICE DESK WORKFLOWS.
A survey conducted by research firm Pulse Q&A among 100 IT leaders surveyed between March 23 and 28 showed that the majority of companies planned to increase their spending in the short term by between 5% and 10%, with a focus on internal and customer communication and collaboration tools for 30 % respondents.
IDC predicts that overall spending for the year will be drastically reduced, compared to the growth forecasts made in January. Other new spending priorities identified by respondents include remote desktop management tools, mobile security and antivirus tools.
DevOps teams teams go back to basics to help support and service desk operations
Priorities have also have also changed dramatically for DevOps teams in the midst of the pandemic crisis. Away from innovation and expansion projects, and back to supporting IT service desk workflow and user IT service desk workflow and end-user security tools. end.
DevOps teams teams can help sort out the chaos for the technical support team, allowing management supervision to become easy to track (employees and equipment) and seek improvements in the face of the dramatic situation they are experiencing.
Similarly, the implementation of an enterprise-level collaboration tool would have been very complicated with a dispersed employee base, with many different priorities to balance priorities to balance in the midst of the pandemic.
To accommodate the shift to remote working and ensure clear communication and efficient service and efficient service, teams can rely on relatively simple scripting tools that tools that help them solve customer problems more efficiently.
Ready for the next next challenges
Now that they faced the first waves of change with remote working, IT operations teams are IT operations teams are preparing for the next set of challenges, including business interruptions and potentially sick employees.
Companies will also will also have to adapt to the world's new economic reality during the pandemic, which will cause which will lead to changes in demand for the company's products and services.
Finally, IT IT professionals will also have to deal with the transition back to what the new normal will be post-pandemic. It is already clear to many organizations that they will not have the same life as before the crisis.
Conversys can help your company reduce the risks and impacts of this global crisis. Contact contact our experts right now and find out about Aruba Networks' security, network management and connectivity solutions from Aruba Networks. We are to help you overcome this challenge.
About Conversys
Conversys IT Solutions is a provider of Information and Communication Technology services and solutions. and Communication with operations throughout Brazil.
With a highly highly qualified technical and commercial team and a network of partners that includes the main global technology manufacturers, Conversys IT Solutions is able to deliver customized IT infrastructure and telecom solutions to clients. Telecom.
We invest in our employees and partners, and we strive for a lasting relationship with our clients, because we believe that this is how we gain the skills and knowledge needed to innovate and generate value for the businesses in which we in which we operate.
About Aruba
ARUBA, a Hewlett Parkard Enterprise company, is redefining the intelligent network, with mobility and IoT solutions for organizations of all sizes globally.
Offering IT solutions that empower organizations to serve the Mobile Generation - mobile-savvy users who rely on cloud-based applications for all aspects of their work and personal lives - and to harness the power of insights to transform business processes. With infrastructure services offered as private or public cloud software, Aruba offers secure connectivity for mobility and IoT enabling IT professionals to create networks that keep pace with change.
