A sudden increase in remote working due to the rapid spread of the new coronavirus is providing a real-world stress test of technology services that serve different market segments and company sizes.
Experts say that it is unlikely that the main service providers will suffer disruptions that last more than a day. But now that millions of additional people are working from home, even short interruptions can impair productivity more than usual and jeopardize the stability of the business. business.
There are too many variables to say with certainty that there will be no problems, but we know that we have the capacity to build things that are very resistant and very scalable, but everything has a breaking point. That's why it's important for be ready to guarantee the connectivity and security of their business operations. business operations.
Protect your organization from significant business disruptions by improving infrastructure resilience during the COVID-19 pandemic
Business and IT leaders find it difficult to prepare a proportionate response to the response to the business continuity challenges posed by the coronavirus (COVID-19). Travel restrictions in an affected area completely limit resources and resources and reduce the availability of the operations team.
In addition, infrastructure and operations leaders struggle specifically to meet the growing demand for domestic support for most citizens work indefinitely and globally. globally.
To adapt to this change, organizations must consider whether they are they are equipped to manage remote workers at scale and whether these workers workers have the ability to participate in virtual meetings wherever they are, using the devices and wherever they are, using the devices and applications they already have.
Workplaces need to respond to the needs of their employees and employees and collaboration tools must help leadership teams these unpredictable situations.
# Challenge 1: IT connectivity and support
IT is facing new challenges in other ways. The telecom and IT support team is already feeling the impacts of the increase in calls and the inability to "show up" to solve user problems. user problems.
Waiting times and repair times are increasing and, in some cases, remote support tools need to be added or activated. cases, remote support tools need to be added or activated, further slowing down responses.
In addition, not all companies are set up for remote access access, especially if a VPN is used to access corporate services services available to users connected to the company network.
Some local software customized to the client's needs may require special configurations to be accessed remotely.
In addition to equipping more machines and users with the right tools (configuration tasks), the VPN core will be flooded with traffic that can exceed its architecture in supported sessions and available bandwidth. available. In addition, any performance problems or service will have a much greater impact than ever before.
Virtual desktop infrastructure (VDI) technology, for example, can enable remote working, but not without a support structure for users in the production environment and their managers.
# Challenge 2: IT Security
One of the most significant challenges with a mass remote working environment is related to security, with the network perimeter now encompassing all employees' home employees' home networks. Considerations include:
- Are the Wi-Fi settings at home adequate?
- If remote workers are using company-provided devices, do they contain valuable company data? Are the risks of physical access mitigated?
- If personal computers or other devices are in use, can IT be sure that the main network will not be subject to computer viruses and malware from unconnected machines?
- Are employees properly trained in the use of email? Given the increase in emails offering information about COVID-19, hackers are using similar messages to trick people into clicking on links containing malicious code.
- Are connectivity policies up to date, especially with regard to access by other family members and access to non-mobile personal devices?
Managing this includes protecting and patching remote endpoints, some of which may belong to the company. remote endpoints, some of which may not belong to the company.
A long phase of adaptation
What works well for a remote worker once a week or for occasional day can be disrupted when remote work is continuous and widespread. widespread.
Individual workers still have to face the typical challenges of such as finding an appropriate space and being able to concentrate. But if more than one adult is operating at the same time, is there adequate space and tools?
In short, the typical home network infrastructure is not designed for for everyone to be at home at the same time. Even if every adult has a workspace designed for the whole day, the bandwidth of the home network network bandwidth can become overloaded when children are streaming videos, playing online games, etc.
Although we have much better tools for remote work than ever before ever, the home office is not made for everyone or every situation. Although today it is an additional burden for IT staff, working on this process will better prepare organizations and employees for productive remote work. productive remote work.
Conversys can help your company reduce the risks and impacts of this global crisis. Contact contact our experts now and find out more about our security solutions, network management and connectivity solutions from Aruba Networks. We are at your disposal to help you overcome this challenge.
About Conversys
Conversys IT Solutions is a provider of Information and Communication Technology services and solutions with operations throughout Brazil.
With a highly highly qualified technical and commercial team and a network of partners that includes the main global technology manufacturers, Conversys IT Solutions is able to deliver customized IT infrastructure and telecom solutions to clients. Telecom.
We invest in our employees and partners and strive for a long-lasting relationship with our clients, because we believe that this is how we gain the skills and knowledge we need to innovate and generate value for the businesses in which we operate.
About Aruba
ARUBA, a Hewlett Parkard Enterprise company, is redefining the smart grid with mobility and IoT solutions for organizations of all sizes globally.
Offering IT solutions that empower organizations to serve the Mobile Generation - mobile-savvy users who rely on cloud-based applications for all aspects of their work and personal lives - and to harness the power of insights to transform business processes. With infrastructure services offered as private or public cloud software, Aruba offers secure connectivity for mobility and IoT enabling IT professionals to create networks that keep pace with change.
