Digital Transformation is making companies increasingly connected to people. As a result, IP telephony and VoIP technologies stand out as great resources for companies that want to promote more assertive communication, optimize their processes and reduce operating costs.
In order to remain active in the market, companies all over the world must find assertive ways to modernize and expand their contact with people. The transformation in the field of telephony, in turn, has brought great advances in connectivity between companies and the rest of the world, and currently offers innovative resources for the business routine.
In this scenario, IP telephony and VoIP technologies have come to revolutionize telephone communication in organizations. To find out more about what they are and how they can benefit your company, read on!
What is IP Telephony?
We call IP Telephony the technology that uses network connections to transmit voice, fax or other forms of communication. In other words, it's a way of making telephone calls over the internet, i.e. without the need for a telephone line.
Popularized in Brazil in 2005, IP Telephony stands out for providing several benefits for companies of all sizes and segments, such as strengthening mobility, facilitating the management and organization of processes, increasing efficiency in the execution of tasks and automating calls.
IP telephony also is capable of facilitating the flow of organizational information, as well as reducing signiIt has also reduced the cost of telephone services, making it a strong ally for small and medium-sized businesses.
The essential components of IP telephony
It is important to bear in mind that in order for IP Telephony to to be implemented efficiently, you need equipment such as microphones and speakers, a sound card, a good internet connection via cable or DSL modem and an IP PBX, a device that allows VoIP communication.
VoIP technology
From IP telephony technology came VoIP telephony, which stands for "Voice over Internet Protocols". This feature digitizes analog calls and sends the data to the Internet. In a simpler wayVoIP allows the human voice to be transmitted and received between computers, or from a computer to a cell phone or landline.
Although the terms are related, they don't mean the same thing. While IP telephony consists of using Internet protocols to route packets to send voice, VoIP is the same thing. is voice transmitted over an IP structure.
Thus, we can understand that IP technology is the structure on which VoIP travels.
Learn about the main benefits of IP telephony and VoIP for companies
Reduction in telephone service costs
IP telephony works over the Internet, so there are no contracts with operators. This reduces the cost per call, whether local, long-distance or international. In addition, calls made from one IP device to another are completely free of charge, which makes its implementation much more profitable, viable and economical.
By way of comparison, a traditional call made from São Paulo/SP to Bahia can cost around R$0.83 per minute, while with VoIP telephony, the same call can cost R$0.12, or even less, depending on the VoIP plan contracted.
Most small businesses don't have enough financial resources to invest in large telephony installations or to pay for conventional plans, due to the flow of daily calls. IP telephony therefore represents a low-cost solution, capable of raising the level of operations exponentially and accelerating the Digital Transformation of the business.
Increased Productivity
With an autoprovisioning system, IP telephony is able to assign more speed and functionality to handset configuration. This allows IP to automatically search for devices connected to the Internet, which means productivity gains for the company.
Higher audio quality
With HD Voice and high-power CODECS, voice communication between phone calls gains much more quality, clarity and efficiency, whether indoors or outdoors.
Variety of features
IP Telephony and VoIP have a series of features and functionalities capable of reducing call waiting times, thereby optimizing company communication.
These features include caller ID, real-time call monitoring, conversation storage, creation and management of extensions, call blocking, the possibility of forwarding calls, sharing call information and data, videoconferencing, recording incoming calls, among others.
The same phone number
Once linked to your IP address, the number will always remain the same. This way, there's more connectivity between people and the company, with no risk of having your number changed and having to tell everyone about the change.
Increased mobility
With IP telephony, you can communicate with people and devices 24 hours a day, 7 days a week. This means that even if employees are not physically at the company, they can use IP quickly, with quality and without losing productivity.
Diverse communication
In addition to voice calls, it is also possible to make video calls (as long as both handsets have the same feature) and share images as faxes. Companies thus gain more variety in communication with employees, suppliers and customers.
Multiple calls on the same network
IP telephony has the ability to make multiple calls over the same network space. In this case, the same callaction takes up just 3.5 minutes with 64 kbps, while the traditional model required a transmission rate of approximately 128 kbps for every 10 minutes of connection.
In addition, companies that have IP Telephony can install an ATA Converter, which allows them to convert traditional telephones into IP telephones, further contributing to cost savings.
Humanized service
The optimization of processes and the personalized nature of this technology allows for much more agility in service, facilitating communication with partners and customers in a humanized way.
More innovation for your business
IP and VoIP technologies have the most modern and advanced telephony features, integrating different software and technologies into a single, simple-to-use system. Thus, even in small companies, IP telephony contributes to efficient operations.without the bureaucracy, costs and complexity of conventional telephone systems and networks.
Transform your company's communication with Conversys!
Conversys offers complete IP telephony and VoIP solutions for your business, using the most modern software on the market and optimizing your communication in a customized way, through technical consultancy, specialized support, selection of the ideal technology from the main manufacturers on the market and much more.
We have a team ready to guide you through your Digital Transformation journey.
Click here and talk to a Conversys consultant!
