Laboratories AscendHigh technology and global presence in healthcare
Laboratorios Ascend is a subsidiary of Alkem Laboratories, a high-tech laboratory based in Mumbai, India. Present on five continents with more than 50 countries and 21 plants, the company stands out globally for excellence and innovation in the pharmaceutical sector.
With a highly regulated and technology-driven operation, the company has accelerated its digital transformation. In Chile, the Ascend subsidiary structured a strategic project to align its operations with the global model of the parent company — including the migration to SAP S/4HANA — requiring strict alignment in compliance and cybersecurity.
Challenges of compliance and global standardization
To align the Chilean subsidiary with global corporate standards and meet the requirements of international audits, Ascend needed to translate complex guidelines into the local regulatory reality.
Among the main challenges identified by the management team of Ascend were:
- Adopting and implementing technological platforms and guidelines developed by the parent company in Mumbai;
- Ensure compliance with regulatory requirements (compliance) and align internal procedures with Chile’s regulatory framework;
- Reduce identified cybersecurity gaps in external diagnostics and bring vulnerability indicators to zero within 12 months;
- Safely and stably support the large migration to the SAP S/4HANA ERP.
The solution found: strategic partnership and the Virtual CISO model
Given this regulatory and technical complexity, Ascend was looking for a partner that went beyond theoretical recommendations, offering practical execution, proximity, and reliability.
Working in partnership with Conversys, Ascend found the support it needed to structure its policies, implement controls, and drive the maturity of its information security.
“For us, this Virtual CISO service reflects the concept by which it was created: to accompany the client from the identification of the vulnerabilities, work on reducing them, implement better controls, and ensure that the company maintains an excellent cybersecurity posture.” — Iber López, Business Transformation Manager at Laboratorios Ascend.
Project phases and the role of the Conversys
1. Definition of Policies e Governance
The project began by establishing the mark “Paraguay regulatory“ an internal organization that defines usage and conduct standards aligned with both the matrix guidelines and local regulations.
2. Implementation of Controls e Platforms
A Conversys he worked side by side with the team of Laboratories Ascend in the project to deploy standard software, hardware, and methodologies, preparing the infrastructure for the new SAP environment and closing the mapped gaps.
3. Follow-up Continuous e Training
The support of Conversys It did not limit itself to technical delivery; it included ongoing training to ensure that the technical team and employees understood the organization’s direction regarding information security.
Tangible results and satisfaction validated by audit
One year after the start of implementation and monitoring via the CISO Virtual, Laboratorios Ascend underwent a new external audit process conducted by the parent company’s auditors. The results exceeded previous expectations, raising the compliance standard of the Chilean branch and reflecting full internal and global satisfaction.
“We went out to find a partner who would help us with athe implementation and a very specific matter of technology, and what we found was trust.” — Iber López.
Tangible results and satisfaction validated by audit
With operations in Brazil, Latin America, the United States and Europe, hFor more than 10 years, the Conversys offers quality solutions and services in the fields of Information Technology and Communications (ICT) and cybersecurity. With multidisciplinary and highly skilled teams, we develop projects focused on the real business needs of our clients.
To find out more about our solutions and services, browse our website or go to contact with Time Conversys.